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Terms of Service & User Agreement

Last updated: May 26, 2026

1. Acceptance of Terms

By accessing or using the PlanSight platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service. These Terms constitute a legally binding agreement between you ("User", "you") and PlanSight Inc. ("Company", "we", "us").

2. Description of Service

PlanSight is an AI-powered pre-submission plan review tool that analyzes architectural plan sets, construction documents, and site photographs to identify potential code compliance issues, missing information, and quality concerns. The Service uses artificial intelligence, including third-party AI providers, to generate findings and recommendations.

3. IMPORTANT DISCLAIMER — NOT A SUBSTITUTE FOR PROFESSIONAL REVIEW

THE SERVICE IS A PRE-CHECK TOOL ONLY. It does not constitute professional architectural, engineering, structural, or code-consulting review. It does not replace the review, approval, or judgment of any licensed architect, professional engineer, building official, fire marshal, plan reviewer, inspector, or other Authority Having Jurisdiction (AHJ). All findings, recommendations, analyses, and reports generated by the Service are informational only and may contain errors, omissions, or inaccuracies. Users must independently verify all findings with qualified licensed professionals before relying on them for any purpose, including but not limited to construction, permit submission, or safety decisions.

4. User Responsibilities

You are solely responsible for:

  • The accuracy and completeness of all documents, plans, photographs, and data you upload
  • Independently verifying ALL findings, recommendations, and analyses before acting on them
  • Engaging licensed professionals (architects, engineers, contractors) for all design, construction, and permit decisions
  • Compliance with all applicable building codes, zoning ordinances, and regulations
  • Ensuring all construction work is performed by qualified, licensed professionals
  • Maintaining appropriate insurance coverage for your construction project
  • Understanding that the absence of findings does NOT constitute approval or confirmation of compliance

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND AI PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR USE OR INABILITY TO USE THE SERVICE; (B) ANY FINDINGS, ANALYSES, RECOMMENDATIONS, OR REPORTS GENERATED BY THE SERVICE, WHETHER ACCURATE OR INACCURATE; (C) ANY CONSTRUCTION, BUILDING, PERMITTING, OR SAFETY DECISIONS MADE BASED ON OR INFLUENCED BY THE SERVICE; (D) ANY ERRORS, OMISSIONS, OR INACCURACIES IN AI-GENERATED CONTENT; (E) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (F) ANY THIRD-PARTY CONDUCT ON THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

6. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, and AI providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) any documents or data you upload; (c) any construction, building, or permit decisions you make; (d) your violation of these Terms; (e) your violation of any law or regulation; (f) any claim by a third party arising from your use of the Service or any decisions made based on the Service's output; (g) any personal injury, property damage, or financial loss related to construction projects analyzed by the Service.

7. Release of Liability

You expressly release and waive any and all claims against the Company, its employees, agents, and AI providers arising from or related to the accuracy, completeness, or reliability of any analysis, finding, recommendation, or report generated by the Service, whether for current, past, or future plan sets, construction projects, or building permits. This release applies to claims of any nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed.

8. AI and Third-Party Providers

The Service utilizes artificial intelligence technology from third-party providers including Anthropic (Claude) and potentially others. By using the Service, you acknowledge and consent to:

  • Your uploaded documents being processed by third-party AI providers for analysis
  • Document content being shared with AI providers as necessary to perform the analysis
  • AI-generated results being probabilistic and potentially inaccurate
  • The Company's use of standard data handling practices as described in our Privacy Policy

We use commercially reasonable efforts to protect your data, including zero-data-retention arrangements with AI providers where available. However, we cannot guarantee absolute security of data transmitted to third-party services.

9. Intellectual Property

You retain ownership of all documents, plans, and photographs you upload. By uploading content, you grant us a limited, non-exclusive license to process, analyze, and store your content solely for the purpose of providing the Service. We will not use your content for training AI models, marketing, or any purpose other than providing the Service to you. The Service itself, including its software, algorithms, rule catalogs, prompts, and user interface, is the intellectual property of the Company.

10. Data Retention and Deletion

We retain your project data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time through the platform's project deletion feature or by contacting support. Upon deletion, we will remove your data from our systems within 30 days, except as required by law or for legitimate business purposes (e.g., audit logs, billing records).

11. SMS/Text Message Terms

If you opt in to receive text message notifications:

  • Message and data rates may apply
  • Message frequency varies based on project activity
  • You may opt out at any time by replying STOP to any message
  • Reply HELP for assistance
  • Your phone number will be verified via a one-time code before any messages are sent
  • We will never share your phone number with third parties for marketing purposes
  • Supported carriers include AT&T, T-Mobile, Verizon, and others

12. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) upload malicious content; (c) attempt to bypass security controls; (d) reverse engineer the Service; (e) use the Service to generate fraudulent reports or findings; (f) misrepresent AI-generated findings as official regulatory approvals; (g) share your account credentials.

13. Subscription and Payment

Certain features may require a paid subscription. Fees are non-refundable except as expressly stated. We reserve the right to change pricing with 30 days' notice.

14. Termination

We may suspend or terminate your access at any time for violation of these Terms. You may terminate your account at any time. Upon termination, your right to use the Service ceases immediately.

15. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Santa Clara County, California. You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

17. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance. We will notify registered users of material changes via email.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.

20. Contact

Questions about these Terms? Contact us at legal@plansight.com.